Post and Parcels
You can collect all post and parcels from the Student Post and Parcel Room at the following times:
- Monday – Friday during term time: 8am – 6pm
- Monday – Friday outside term time: 8am – 5pm
You will be sent notifications showing availability outside of term dates.
Please be aware that we will hold items for a maximum of four weeks. Any item remaining in The Post Room after four weeks will be returned to sender. This facility is only available for students living on campus. We do not have the facility to process items for students not living on campus.
Please ensure you use the following address format for any post:
Full Name
Room Number and Hall
Edge Hill University
St Helens Road
Ormskirk
Postcode
When you can expect to receive your post or hear from us – student post and parcels
| Item | Service level agreement | Clause |
|---|---|---|
| Student post/parcel | Processed within two working hours of taking receipt of the item | Item must be addressed correctly in line with the above |
| SPNS email query | Response to email query within two working days | None |
| SPNS redirection request | Once postage received, item handed over to Royal Mail by end of next working day | Postage must be sent as PDF and completely paid for |